General Management Policy
In order to improve the quality of life of our stakeholders in line with the priorities of our Exchange, our leaders manage the organisation by ensuring the sustainability of an agile organisational structure that:
- Can conduct risk analysis and risk management in every activity and work proactively in accordance with the results,
- Can make fast, accurate, timely and effective decisions,
- Can take initiative within the scope of its authority and competence,
- Is open to the innovative and solution-oriented ideas of employees and ensures the participation of the appropriate target groups in decision-making processes,
- Is suited to teamwork,
- Has a reliable organisational structure,
- Works systematically and with data, is capable of analysis and safeguards this process,
- Has coaching-oriented leadership competencies and enables the development of individuals capable of becoming leaders.
Purchasing and Supply Policy
Our Purchasing and Supply Policy is to carry out procurement activities in compliance with the relevant legislation, budget and purchasing procedures by adopting sustainability and efficiency as core components and taking the Ethical Values of the Exchange into consideration; to evaluate all supply alternatives in order to remain competitive and innovative; and to undertake the necessary activities to improve the services provided by existing suppliers.
Financial Affairs and Financing Policy
To realise economic, social and investment expenditures in order to fulfil the establishment purposes and strategic plan objectives of the Izmir Commodity Exchange, within the framework of the revenue items determined by the relevant financial legislation and by taking into consideration the general variables and data of the economy.
To maximise the value of the Exchange by ensuring that its resources are used effectively, in the right place, at the right time and in the appropriate amounts. To act in accordance with the principles of transparency, accountability and prudence in the management of financial resources, and to plan and implement the necessary measures and activities by conducting financial risk analyses.
Corporate Communications Policy
Corporate communications aims to communicate the institution’s vision, mission, core values and the activities carried out in accordance with them to the target audience, while ensuring corporate visibility. In conducting its activities, it prioritises the brand positioning, strategic objectives and target audience of the Izmir Commodity Exchange.
Protecting the institution’s reputation and brand value, ensuring its proper representation and maintaining the visual integrity of the brand form the foundation of the corporate communications policy.
Quality Policy
Our fundamental policy is to fulfil the requirements of current legislation and the Quality Management System through a corporate structure that increases the satisfaction of members, employees, stakeholders and the public with a modern understanding of commodity exchange services; to ensure the continuous improvement of the Quality Management System by conducting risk analyses related to activities; and, in a manner befitting the knowledge and experience derived from our long-established history, to contribute to the economy of our province, region and country and support sectoral development by taking a pioneering role in activities concerning agriculture, agro-industry and the integration of advanced technologies.
Human Resources Policy
In line with the strategic objectives of our Exchange and together with employees who have a strong passion for their work and a high level of commitment to the institution, our Human Resources Policy is to become an institution that:
- Effectively manages the talent management process and retains talent by supporting its development,
- Has a fair, performance-based remuneration system,
- Recognises and rewards dedicated employees who add value to the Exchange,
- Maintains high levels of employee satisfaction and motivation and is preferred by external candidates through integrated human resources systems based on objectives and competencies.
Member Relations Policy
Our Member Relations Policy is to make members’ relations with the Exchange more pleasant and convenient by providing them with friendly, high-quality, timely, accurate and fair services whenever needed, in compliance with legislation and management systems; to develop solutions within the framework of legislation for their sectoral and institutional expectations throughout their membership; to support their innovative development; and to increase their competitiveness.
International Relations Policy
Our International Relations Policy is to integrate the internationalisation activities determined in line with the strategic plan with all elements of the Exchange and to create an environment that offers numerous opportunities for intercultural interaction. Within this scope, it aims to create new opportunities for members through international research and development activities and cooperation with foreign commodity exchanges and similar institutions, as well as through inter-institutional, inter-sectoral and international partnerships, and to enable every ITB member to become a global businessperson.
Information Technologies Policy
Our Information Technologies Policy is to become an Exchange that closely follows technology in order to achieve excellence in Information Management and Effective Communication; to design information systems together with process owners; to establish systems that improve the quality, effectiveness and reliability of the ITB infrastructure without dependence on individuals; and to take the necessary measures to protect data and information, ensure their security, keep them up to date and facilitate the rapid sharing of information.
Research and Market Development Policy
As the Izmir Commodity Exchange, which focuses on research and development activities and studies, we aim to:
- Improve the quality and quantity of scientific studies and projects in order to strengthen the development and positioning of the market, the sectors served and our members,
- Increase the circulation of information, coordination, guidance and cooperation among the Exchange, universities, sectors and industry, and present the outcomes of this cooperation as a contribution to our members and the national economy.
Recruitment and Placement Policy
Our policy is to select, appoint and orient individuals who possess the appropriate qualifications and competencies for the correct job profile, in accordance with Human Resources Planning and within the framework of the institution’s cultural values, at the right time and without any form of discrimination, for the standard positions required by the institution.
Press and Media Policy
In line with the mission and vision of the Izmir Commodity Exchange, the institution conducts its written, visual and digital media communication activities by taking into consideration the demands and expectations of its internal and external stakeholders and the public. It uses modern communication tools to ensure that its activities and services are known and accurately understood by society.
By maintaining strong relations with the press and bringing together the needs of the media with sectoral knowledge, it enables our institution to speak as an authoritative expert.
Environmental Policy
Within the framework of our sustainability approach, our fundamental policy is to fulfil the requirements of the Environmental Management System and applicable legislation through a corporate structure that increases environmental awareness among employees, members, stakeholders and the public; to ensure the continuous improvement of the Environmental Management System by conducting risk analyses related to activities; and to prevent environmental pollution.
Customer Satisfaction and Complaint Management Policy
With a modern understanding of commodity exchange services, our policy is to continuously increase customer satisfaction, meet customers’ demands and expectations by providing high-quality services, always protect the security of their personal data and their rights, and evaluate every request, complaint and suggestion objectively, carefully and attentively.
As a result of these evaluations, our fundamental policy is to implement permanent improvements in our systems and processes, create effective solutions in an open, transparent, fast and confidence-inspiring manner, use our resources in the most efficient way to transform customer feedback into Customer Satisfaction and maintain a “Customer-Oriented” approach.
